Mr. Budhani started with evolution of Digital Banking. He then led us to understand the usage of AI (Artificial Intelligence) and ML (Machine Learning) in Banks for serving the customers in the best possible way. The importance of various terms of KYC – Know your Customer, CPV – Customer Point Verification, CIBIL – Credit Information below India Limit and ACH – Automated Clearing House. , AML – Anti Money Laundering, Nomination, FATCA – Foreign Account Tax Compliance Act, OSV – Original Seen and Verified was also elaborately spoken about.

He concluded with elaborating on the changes in processes of Customer Acquisition, Document Verification, Initial Funding and Account Opening which was followed by question and answer session.