Dr. Lakhani explained the Do’s and Don’ts of Email Etiquette. Some of the areas that were discussed by her were:

• Subject line

• Appropriate Greeting

• Avoiding use of Capital Letters

• Avoiding abbreviations

• Reading the email before sending it

• Timely reply to emails

• Spell check

• Implications of cc, bcc and reply all in emails

• Using Schedule Send in Emails

Some sample emails were shown to the students, and they pointed out the errors that need to be avoided whilst writing mails.